Shipping & Local Delivery Policy
Shipping
Most orders received before 1:00 PM will ship the same day, provided the product ordered is in stock. Most orders received after that time will ship the next business day. Please consider 24 - 48 hours processing time. Orders are not processed or shipped on weekends or holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Dulcinea Bakery and Cake Supply or other parties only as an estimate. We encourage you to order in a timely manner to avoid delays caused by shipping or product availability.
If an item in your order is out of stock or unavailable for shipment; customer service will contact you prior to fulfilling your order.
Certain items are only available for in-store pick up and local delivery. You will be notified when you try to add these items to your cart. In the unlikely event that you purchase an item that is not available for shipping which did not have a warning; a customer service representative will contact you prior to fulfilling your order.
We are not responsible for products returned due to incorrect shipping addresses. To avoid any errors, please make sure to review your information prior to submitting your order. In the event that an order is returned to us in original condition by the carrier; we will issue a refund for products only. Shipping charges due to incorrect address are not refundable.
We are not responsible for any lost or stolen packages.
We do not offer price adjustments on items purchased at full price if it is marked down after your purchase has been fulfilled.
Free Shipping offers may not be combined with other offers and excludes Fondant, Cake Boxes, Cupcake Containers, Airbrush Kits, Canon Edible Printer, Edible Icing Sheets,White MDF Cake boards, Makins Ultimate Clay Machine, Makins Ultimate Clay Machine Motor, Ateco Revolving Cake Stand with Non Slip Pad, Nielsen Massey 32 oz. Vanilla Bean Paste, CK Products 8 lb. Buttercream Icing, Rice Krispies Sheets, Fat Daddios Mad Dadder Cake Pans, Fat Daddios Perfect Leveler Set, Fat Daddios Full Sheet Silicone Mat, Fat Daddios Rectangular Cake Pans, Cake Drums 12" and larger.
For any inquiries regarding your order please email us to jcvm63@yahoo.com
Pick Up In-Store
Local customers have the option of in-store pick up. Simply add the items to your cart and choose In Store Pick Up as your shipping method. We will do our best to have your order available within 1 hour; however this is not guaranteed. Person picking up the order must present a valid I.D. and copy of the order. Information must match customer order information. Same day pick up is only available during business hours (Monday: 11am-5pm, Tuesday-Friday: 10am-5:30pm, Saturday: 10:30am-5pm, excluding holidays) .